Seeing Outside the Box

There is a saying that I frequently use, “every thing is easy as long as you know how”. I am not sure where I heard it but it makes a lot of sense. There is another saying that fits nicely with the first, “when you are a hammer every problem looks like a nail”. Ok enough with the sayings but just think about those two saying for a minute and you will see the problem with most training on the web today.

Many subject matter experts will come at the subject that they understand in the same way and dismiss confusion as stupidity because they are too close to the subject. They have very good reasons for this approach, reasons that they can for the most part articulate. The problem is that for the most part they do not have the ability to see the issue, subject or problem from another persons perspective.

Another problem that I see all the time is that if I know how to create documentation I end up taking the same approach for training. This is a common approach to nearly all tasks and that is the reason that the first cars look like horse drawn carriages. That is what the designer understood.

The word visionary means something different to me than the popular or widely accepted definition. When I think of a visionary I think of someone with the ability to see or imagine from another persons perspective. I am not sure if that is the correct way to express that idea but it is important enough to try again. If I can under stand a customers concerns, needs, requirements, etc… that would make me a visionary.  All to often you will find a visionary that has the ability to see an issue from one perspective but not another. For instance you might find a visionary that understands a developers concerns, interests and issues but has no clue what a marketing manager needs or requires. This problem is compounded by timing (fiscal quarters, delivery schedules, etc…). I can hear the response now, “I do not have time to make the changes to this training, our delivery date is next week”.

To sum up this short rant, please do not point to reorganized documentation and call it training.

 

 

Published by

nhippe

I work for Adobe as an SE in focusing on the Flash Media Server family of products.

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