I have had numerous requests for a connection test that allows a user to enter the specific server they are trying to connect to as oppose to a generic test that tests port and protocol access to an external server. I created a simple application that does just that, allows a user to enter a connection string to a server they are attempting to access. You may ask, how would they get the connection string? If they are having issues someone will need to send them the connection string (i.e. email, IM, etc…). This could also be used to test connectivity to a new on premise server. So how do you find a connection string to an Adobe Connect Meeting? Simply have someone launch a meeting, hold down the shift key and select “About Adobe Connect” from the “Help” menu.
If you were holding the shift key you would then see the following dialog box.
Copy the text, notice that it starts with rtmp. Open the connection test application and paste the text as seen in the following:
Notice that there are three separate and successful tests. Adobe Connect can make connections using variations of the rtmp protocol as well as use different ports. It is a good idea to test using rtmp, rtmps (rtmp over SSL) at a minimum. It is a simple matter to change the first reference to rtmp to rtmps and to change the first reference to port 1935 to port 443. As an example the following string will test a connection to the server using rtmp over port 1935:
The following connection string to the same server will test a connection using rtmps over port 443:
This application has not been extensively tested and is provided as is with not warranty or support.
So how do you get the application? Simply fill out the registration at the following link. Once I approve the registration you will receive an email with a link to download the application.
I hope you find it useful.